If you have the P4+ model and need the image you can obtain it from your order email or through the Download section of our main website My Account page. Please note that only P4+ models have the image on the account. If you have an older model you can get our latest image that works with all the RASPBERRY PI based boards (all except the R4+ version) here: EZPi V4.0 Octoprint SD Image - Digital Download - Works on Pi 3B, Pi 3B+, and Pi 4B Boards - TH3D Studio LLC
NOTE: Old images that are too out of date to be used and/or have known vulnerabilities will not be on your account anymore once they are discontinued. If you have the old image downloaded on your PC you can still use it but we will not provide support for outdated images or keep them available on the site.
SD Card Flashing Tool: https://www.balena.io/etcher/
ONLY USE BALENA ETCHER. OTHER TOOLS WILL NOT WORK AND ARE NOT SUPPORTED